R.E.S.P.E.C.T.

One of our Rapid Rehousing Case Managers recently received a call on his agency-provided cell phone, at about 10:30 on a Saturday night. Typically, he turns off his work phone on weekends, but for whatever reason his did not on that Saturday. (All things happen for a reason). When he saw that the call was coming from a client that he does not hear from often, he answered. The client just wanted to let him know how appreciative they are of the services they have received from LCCH, but more importantly how appreciative they are of the respect and recognition they were shown. This individual uses they/them pronouns. They are also gender fluid and aromantic (meaning that there is no romantic attraction toward other). They stated that when they found themselves homeless, they reached out and utilized various community agencies before coming to LCCH, and not one other agency or staff member wanted to address or recognize the they/them pronouns. They felt those program workers were “extremely” uncomfortable. The client styed a brief period of time in shelter but did not feel comfortable. They went on to say that the moment they entered LCCH, they felt a warm welcome. The receptionist was friendly and made them feel comfortable. (Yea, Sue). They also reported that LCCH was the first agency to ask them how they identify and that made a world of difference for them-they did not feel judged or “looked down on” by staff. They continue to feel this way several months into the program.

We are sharing this story to reinforce how important it is to recognize how and individual presents themself, and to use whatever pronouns they wish to use. It can be uncomfortable and confusing at times, but this client found their comfort level here at LCCH because of the open dialogue that was afforded to-and continues to be provided- to them.